JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
JOIN THE EXCITING OPPORTUNITY - ENTRY LEVEL RESERVATIONS & EVENTS ADMINISTRATOR ROLE
ARE YOU PASSIONATE ABOUT HOSPITALITY? JOIN OUR AMAZING RESERVATIONS AND EVENTS TEAM AND TAKE THE FIRST STEP TOWARDS A REWARDING CAREER IN HOSPITALITY..
This new & exciting role will form part of the team at the Hilton Aberdeen TECA – on the site of P&J Live at TECA. In this role, you will report directly to the Reservations & Events Manager and work closely with the Cluster Director of Sales and Senior Management Team.
We hire mostly on personality & potential but here are a few of our requirements...
Experience in hospitality would be beneficial but is not required.
- Experience of the following systems would be beneficial but is not required – Delphi / Salesforce / OnQ
- Eager to learn and develop in the hospitality industry.
- The ability to liaise and work as part of a team.
- Have a great personality and be genuine, approachable, attentive, and instinctive.
- Excellent communication skills
- A desire to be “the best” with high standards and attention to detail
- Good proven organisation and planning skills gained through previous experience
What you’ll be doing:
- Ensure the house figures are prepared for the daily morning meeting and in the absence of the Reservations and Events Manager, present the figures at the meeting.
- To deal with all telephone and email enquiries for accommodation and meetings/ events in a polite, courteous manner in line with company standards.
- Completing administrative duties
- Inputting group rooming lists into the reservation systems
- To pass on any new business enquiries/leads or relevant information to the Sales Department.
- To perform quality control checks on all new bookings to ensure correct data input by the reservations team and online reservations systems.
- To liaise with the Reservations Manager and Director of Sales to ensure the smooth running of the Reservations/Sales Office.
- To respond to online reviews and deal with individual guest requests from external sources.
Where will you be working?
Your new role of Reservations and Events Administrator will see you working in the Hilton Aberdeen TECA on the site of P&J Live at TECA. This role will have you working for the 200-bedroom Hilton Aberdeen TECA. The hotel forms part of The Event Complex Aberdeen (TECA), it includes an executive lounge, 7 meeting rooms of variable sizes, private dining area along with a cocktail bar, two very stylish speciality restaurants, fitness centre and wet leisure and spa facilities.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [email protected].
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