JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A RESERVATIONS AGENT AT THE PRINCIPAL YORK
What you'll be doing...
Reporting to the Reservations Manager, you can expect your working day to include the following:
- Inputting reservations and taking new bookings
- Updating all reservations made by online agents
- Checking arrivals for the following day
- Answering all email and telephone enquiries
- Inputting group rooming lists
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Reservations Agent, you will need the following qualities and skills.
- Good working knowledge of Microsoft Office and Opera and other relevant computer software.
- A proactive approach to resolving issues that arise.
- Have excellent personal presentation, listening skills, verbal and written communication.
- Have a passion for delivering exceptional customer service with a "can do" attitude.
- A strong team player with abilitiy to multi-task and priortise work commitments
- Ability to maintain a positive, friendly attitude even under high pressure
- Professional/confident telephone manner
- good sense of humour and an approachable personanility.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [email protected].
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