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Reception Supervisor Hampton by Hilton Gatwick, North Terminal, Gatwick Airport, Longbridge Gate, Horley, Surrey, RH6 0PJ

At Hampton by Hilton, London Gatwick we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Reception Supervisor has become available at Hampton by Hilton - London Gatwick. Reporting into the Front Office Manager, you will be responsible for the day to day running of the Reception shift, managing guest expectations and delivering great guest satisfaction. Checking in and out, processing of accurate billing & cashier duties, as well as leading a team of great individuals. You will be required to act as Duty Manager on a rota basis. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care.


Where Will You Be Working?

Hampton by Hilton, London Gatwick is situated at the North Terminal of London Gatwick Airport, which is the UK's second largest airport. With 194 guest bedrooms, restaurant and bar in addition, the hotel has has a gym facility on site. The hotel also has a Meeting room facility for up to 16 people. We pride ourselves on investing and devloping in our people and delivering outstanding customer service.

What’s In It For You?

People love to work with RBH Hotels because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation 


We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty


What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience within the hotel industry and Hilton is essential, as this is a customer facing role and full system training is provided.


The Bigger Picture

Hampton by Hilton is managed by Redefine|BDL Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Hampton by Hilton Gatwick
North Terminal, Gatwick Airport, Longbridge Gate, Horley, Surrey, RH6 0PJ

  • Job Ref RBH5237
  • Branch Hampton by Hilton Gatwick
  • Location Hampton by Hilton Gatwick, Gatwick
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern Flexible Hours
  • Hours per week 40
  • Posted date 21/03/2019
  • Closing date 23/04/2019

A warm welcome awaits you at Hampton by Hilton London Gatwick Airport

Connected to Gatwick Airports North Terminal, Hampton by Hilton London Gatwick Airport is conveniently located moments from check-in desks, making those early morning flights that little bit easier. Travel to the South Terminal is also just as simple with the free 24/7 transit service which can have you at the terminal in 5 minutes.

The hotels room are all comfortable, air conditioned with a walk-in power shower that will help provide you with a relaxing experience before or after traveling. Each room booking breakfast included and the free wifi and 24-hour fitness centre makes the hotel adaptable to your needs.

The flexible meeting rooms can accommodate up to 16 delegates and feature the latest audio visual technology to help make any meeting a success.