JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A SECURITY OFFICER AT THE GANTRY LONDON HOTEL
You will be working at The Gantry Hotel in Stratford, one of East London's fastest growing creative and cultural communities, in a remarkable building with an amazing working culture.
What you'll be doing...
Reporting to the Operations Manager, you can expect your working day to include the following.
- Maintain a visible presence and monitor the premises to ensure the safety and security of guests, staff, and hotel property during day shifts.
- Conduct regular patrols and inspections of all areas, including lobby and corridors to detect and deter any suspicious activities.
- Monitor surveillance systems and promptly respond to any alarms or incidents that require attention.
- Enforce hotel policies and procedures to maintain a safe and secure environment.
- Handle any security-related issues, such as disturbances, theft, or emergencies, in a calm and efficient manner, escalating when necessary.
- Assist in maintaining accurate records, including incident reports and daily activity logs.
- Provide excellent customer service by addressing guest inquiries and concerns in a professional and courteous manner.
- Collaborate with other hotel departments, such as Front Desk and Housekeeping, to ensure a seamless operation and enhance the overall guest experience.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Security Officer, you will need the following qualities and skills.
- Previous experience in a security role is preferred, but not mandatory.
- Strong observational and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to remain calm and composed in high-pressure situations.
- Physical fitness and the ability to stand and walk for extended periods.
- Good knowledge of security procedures and protocols.
- Basic computer skills for operating surveillance systems and completing reports.
WORKING CONDITIONS
- This is a full-time position, working during a 12 hours day shifts (4 days in /4 days off), with a rotating schedule that includes weekends and holidays.
- Shift patterns can change without prior notice.
- The job requires the ability to work independently and sometimes in a team.
- The role may involve walking, standing, and patrolling for extended periods.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [email protected].
#LifeatRBH