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Guest Service Manager Holiday Inn Express London - Royal Docks, 1 Silvertown Way, Canning Town, London (East), London, E16 1EA

At RBH we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The Guest Services Manager contributes to RBH’s goals and values by supporting the Deputy Manager with managing a very busy hotel reception, you will also support Guest Service Assistants with their own role and their development.

Where Will You Be Working?

You'll be working at the busy Holiday Inn Express Royal Docks in London. We are a 136 bedroom hotel which can be busy 7 days of the week. In the heart of London's Docklands, the hotel is convenient for a business or leisure trips. You can walk to Canning Town Tube and DLR station in four minutes, and from there, there are fast connections to London City Airport and central London. The nearest bus stop is a two-minute walk away. The hotel is a 10-minute walk from the Emirates Air Line cable car.

What Are We Looking For?

  • An individual who is truely guest focused
  • A confident person with personality
  • A team player who also has the confidence to work on their own
  • An individual who has the potential to progress within the hotel business
  • IHG experience would be beneficial, but not essential.

What’s In It For You?

People love to work with RBH because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes; 

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension 

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Holiday Inn Express London - Royal Docks
1 Silvertown Way, Canning Town, London (East), London, E16 1EA

  • Job Ref RBH5014
  • Branch Holiday Inn Express London - Royal Docks
  • Location Holiday Inn Express London - Royal Docks, London
  • Salary/Benefits 17000 to 18000
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 7am - 3pm / 3pm - 11pm - Must be available 7 days per week
  • Hours per week 40
  • Posted date 08/02/2019
  • Closing date 10/03/2019

Holiday Inn Express London - Royal Docks is perfectly situated in the heart of London's dynamic Docklands area and is only minutes away from Canary Wharf and the Excel Exhibition Centre. London City Airport is only 2km away and Canning Town Tube, Rail and Bus Station is within a 5-minute walk from this London hotel.

Holiday Inn Express London - Royal Docks has 136 fully air-conditioned en-suite bedrooms including 44 newly refurbished bedrooms. This London hotel has family rooms accommodating up to 2 adults and 2 children. All accommodation rates include free High-Speed Wireless Internet access and free buffet breakfast with selected hot items such as scrambled eggs, sausages and baked beans. So now your most important meal of the day is even better at Holiday Inn Express Royal Docks.

Visitors to Excel London (Boat Show, Toy Fair, London Motorcycle Show, London Wine and so many others) will find the hotel ideally situated. The O2 Arena is a short distance away (only one stop on the Jubilee Line). Please note: it's not walking distance. Only 5 - 10 Minutes from London City Airport & Excel Exhibition Centre. Jingle Bell Ball on 5th & 6th December at the O2 Arena.