JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
A DAY IN THE LIFE OF A Front Office Manager at HIE Limehouse
What you'll be doing...
Reporting to the Deputy General Manager, you can expect your working day to include the following.
- Ensure adequate resource planning and effective recruitment of Front Office team members.
- Set and review departmental objectives for the team and provide continuous employee feedback through Team Great Conversations and job chats.
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
- Ensure prompt resolution of customer complaints and train the team on Service Recovery.
- Be an Ambassador of the Holiday Inn Express Brand and drive improvement of IHG Core Metrics.
- Ensure Brand Standards compliance, carry out room checks and be actively involved in Quality Evaluations visits.
- Maximise sales through up-selling, using incentives and promotions.
- Ensure awareness and compliance with all Health Safety work practices.
- Assist with the development and achievement of sales targets in line with annual budget.
- Identify, communicate and action all sales leads.
- Ensure support of Charity and Green Initiatives as part of our Giving Something Back Programme.
- Duty Management shifts are an integral part of this role.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Front Office Manager , you will need the following qualities and skills.
You will need to possess exceptional people management skills as well as be responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. You will motivate the team through a positive and engaging culture to deliver exceptional service.
Prior Hotel Front Office experience in a branded high volume environment is essential for this role. IHG backgroud and sound knowledge of Opera PMS are a plus, however full training will be provided.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [email protected].
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