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Team Member/ Guest Service Assistant Holiday Inn Express St Albans, Colney Fields Retail Park, London Colney, Saint Albans, Hertfordshire, AL2 1BG

At Holiday Inn Express St Albans - M25, Jct.22 we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Guest Service Assistant has become available at Holiday Inn Express St Albans - M25, Jct.22). Reporting into the Duty Manager, you will be responsible for  reception work, serving in the bar and providing table service in the restaurant. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care.

Where Will You Be Working?

Holiday Inn Express St Albans is situated just off junction 22 of the M25 Motorway at the entrance of Colney Fields shopping park. Holiday Inn Express St Albans is a brand new Next Generation hotel with contemporary public and meeting space. We pride ourselves on investing in our people and delivering outstanding customer service.

What’s In It For You?

People love to work with RBH because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty 

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of/with (insert desirable experience) is preferable but full training is provided.

The Bigger Picture

Holiday Inn Express St Albans - M25, Jct.22 is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Holiday Inn Express St Albans
Colney Fields Retail Park, London Colney, Saint Albans, Hertfordshire, AL2 1BG

  • Job Ref RBH5317
  • Branch Holiday Inn Express St Albans
  • Location Holiday Inn Express St Albans, St Albans
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 7AM - 3PM , 3PM - 11PM
  • Hours per week 40
  • Posted date 10/04/2019
  • Closing date 12/05/2019

Located just off the M25, a 15-minute drive to St. Albans City station and conveniently close to London Luton Airport (LTN), the hotel is an ideal base for guests travelling on business or leisure. Next door, Colney Fields Shopping Park houses top high street brands and department stores and a short drive away you’ll find a range of attractions, including St. Albans Cathedral, de Havilland Aircraft Museum, the Harry Potter Tour at Leavesden Studios and Vicarage Road Stadium, the home of Premiership football side Watford FC.

Rooms take on a flexible, multifunctional design and feature smart TVs, which enable guests to stream their own media from a personal device and built-in USB ports, making it easy to stay connected with the help of free WiFi.

For business travellers, the Colne meeting room offers a modern space for 14 people with a 60” TV screen. Complimentary breakfast is available for all guests from the Express Bar and Café, with a choice of hot and hearty food or simple healthy options. The Express Bar and Café also caters for all-day-dining with a selection of tasty dishes and light bites, as well as a bar serving draught beers, wine, spirits and soft drinks.