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Reservations Agent - Fixed Term Hotel Indigo Cardiff, Hotel Indigo, Dominions Arcade, Queen Street, Cardiff, Glamorgan, CF10 2AR


At RBH Hospitality Management we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. 

The Exciting Opportunity

We are searching for an experienced Reservations Agent for a fixed term period of 3 months at the 4 star upscale boutique Hotel Indigo, Cardiff. Reporting to the Reservations Manager, the Reservations Agent will provide administrative support to the commercial division, undertaking clerical tasks, help to increase revenue and ensure the department runs smoothly. As well as helping the Reservations Manager deal with customers and external agencies.

Experience or knowledge of Amadeus PMpro and use of booking systems would be desirable but not essential.

Where Will You Be Working?

Cardiff City Centre - a celebratory city, which is a bustling, lively and energetic place to live, work. Many people flock here for short, weekend breaks to experience the excellent shopping, vast sporting and entertainment options and great night life.

This new Hotel Indigo, 4 star boutique hotel has emerged from a beautifully refurbished building in the heart of Cardiff City centre in November 2017, with 122 bedrooms it appeals to savvy, individualist guests whether they are a corporate, leisure or transient.

The Marco Pierre White Restaurant and Bar provides food and beverage offerings to compliment the stunning bedrooms designed to be unique, authentic and distinct based on Cardiff’s local surroundings, history and culture.

What’s In It For You?

People love to work with RBH Hospitality Management because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation
  • We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;
  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension

  • The Bigger Picture

    With a real focus on performance, people, quality, profit and communities at RBH Hospitality Management we transform hotels.

    RBH Hospitality Management is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH Hospitality Management we stand out from our peers, transforming hotels to perform exceptionally.

    So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Hotel Indigo Cardiff
Hotel Indigo, Dominions Arcade, Queen Street, Cardiff, Glamorgan, CF10 2AR

  • Job Ref RBH5221
  • Branch Hotel Indigo Cardiff
  • Location Hotel Indigo Cardiff, Cardiff
  • Salary/Benefits Competitive Salary
  • Contract type Fixed Term
  • Hours Full Time
  • Shift pattern 5 days out of 7
  • Hours per week 40
  • Posted date 14/03/2019
  • Closing date 12/04/2019

Hotel Indigo Cardiff is due to open its doors within the heart of the Welsh capital in summer 2017.

Each of the 122 boutique hotel guest rooms will be designed to highlight three recurring themes - made in Wales, industry and music - celebrating the heritage synonymous with the local area and beyond. The hotel is ideally located within close proximity of Cardiff's business district and with easy access to major attractions such as Cardiff Castle and the Millennium Stadium.