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Reception Supervisor - Holiday Inn London Camden Lock Holiday Inn London - Camden Lock, 30 Jamestown Road, London (North West), London, NW1 7BY

At Holiday Inn London- Camden Lock we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Reception Supervisor has become available at Holiday Inn London - Camden Lock. Reporting into Front Office Manager, you will be responsible for

  • Welcoming Guests, perform check in/ check out. Prepare guest reports daily and conduct daily briefings.
  • Assist the Front office Manager with seamless operation of the department. Monitor and ensure cashier float is maintained, handle the correct billing of guest expenses.
  • Assist with training reception team members. Attends to guest’s complaints and resolve it efficiently.

The successful applicant for this role will deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care.  

Where Will You Be Working?

Holiday Inn London- Camden Lock, a stylish gem in the heart of vibrant Camden Town, right along Regent's Canal and a few minutes walking distance from Camden underground. Whether travelling on business or leisure, our 130 bedrooms are designed to give plenty of room to work and relax. We proudly are the second Open Lobby to be developed by Holiday Inn in Europe. Our Glasshouse, Camden suites and Mezzanine suites are ideal for meetings and private events. Above all, you will be part of a fun loving, passionate team delivering memorable and exceptional service to all our guests.

What’s In It For You?

People love to work with RBH because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty 

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Good knowledge of Opera and MS office is essential. Experience within a similar role is preferable but full training is provided.

The Bigger Picture

Holiday Inn London- Camden Lock is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!


Holiday Inn London - Camden Lock
30 Jamestown Road, London (North West), London, NW1 7BY

  • Job Ref RBH5319
  • Branch Holiday Inn London - Camden Lock
  • Location Holiday Inn London - Camden Lock, London
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 40
  • Posted date 10/04/2019
  • Closing date 12/05/2019

Within 4-minutes walk of Camden Town tube station, this trendy hotel in the bustling Camden Lock area is also 2.3 miles from Madame Tussauds and the British Museum.

The stylish rooms feature free Wi-Fi, flat-screen satellite TVs and work stations. They also come with tea and coffeemaking facilities, while upgraded rooms include canal views, Nespresso machines and separate sitting areas; some have terraces. Penthouse suites add private terraces and views over Camden Market.

The property has funky lobby with all-day dining, a fireplace, guest computers and a pop-up cinema. There's also a 24-hour cafe and Starbucks, plus meeting space.