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Front Office Manager Mottram Hall, Mottram Hall, Wilmslow Road, Macclesfield, Cheshire, SK10 4QT

At Mottram Hall we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The role of Reception Manager has become available at Mottram Hall. Reporting directly into the Operations Manager, you will lead a team of 8 to ensure our customers every need is met, and they are truly wowed by thier Mottram Hall experience.

Duties will include, but are not limited to:

  • completing daily reports (no shows, monthly revenue tracker etc) to ensure accurate information is communicated
  • Monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.
  • Ensure you and the Reception Team strictly operate the hotel cash-handling and security procedures and report any discrepancies immediately.
  • Ensure the reception desk is manned to suit the business, within budget.
  • Attend the CSR meeting.
  • Ensure new and existing team members are trained to the required quality standards in accordance with the company’s health and safety/emergency procedures and meet statutory obligations, ensuring all training records are up-to-date.

Where Will You Be Working?

Mottram Hall is one of the finest hotels in cheshire, located in the stunning  countryside within an hour’s drive of the cities of Chester and Manchester. With 15 unique conference rooms, catering for over 400 delegates this is a fast-paced exciting hotel that caters for a range of guests, coming for business or leisure.  This property is renowned for its elegant ambiance and is renowned for its modern leisure facilities.  With a Championship standard golf course, the UK’s first alfresco thermospace spa and a Rosette rated restaurant, this is the perfect hotel for both meetings and a family break.  This hotel features 120 spacious bedrooms that are sure to wow any guest. At Mottram Hall, we pride ourselves on investing in our people and delivering outstanding customer service.

What Are We Looking For?

We’re looking for an individual who has;

  • Previous experience in a minimum of a Assistant Reception Manager role is essential
  • A strong, customer focused approach
  • the ability to lead, motivate and engage a team
  • Experience working within a four star Resort environment is desireable
  • Ideally have a working knowledge of Protel or similar Front Office System
  • Able to communicate clearly, confidently and courteously.
  • Excellent organisational skills.
  • Efficient IT skills.

What’s In It For You?

People love to work with RBH Management Hotels because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes; 

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Healthcare plans and Insurance plans (just in case)
  • Pension 

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH Management we transform hotels.

Redefine|BDL Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

 So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Mottram Hall
Mottram Hall, Wilmslow Road, Macclesfield, Cheshire, SK10 4QT

  • Job Ref RBH2323
  • Branch Mottram Hall
  • Location Mottram Hall
  • Salary/Benefits N/A
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 40
  • Posted date 19/07/2018
  • Closing date 18/08/2018

There’s nowhere quite like it in Cheshire. The NEW Mottram takes its rightful place as Cheshire’s finest golf and leisure resort. Play Championship standard golf all year round and relax in the brand new Claret Jug Clubhouse. Chill-out or work-out in the new state-of-the-art Mottram Hall Club & Spa. Dine on amazing local delicacies and reinventions of fine dining classics courtesy of our Excellent Kitchen Brigade. NEW is very much the order of the day. 

The surrounding parkland and ornamental lake have been expertly groomed and a magnificent golf course, but behind the imposing façade lies the warmest of welcomes from the friendly staff. 

Why not explore more of what the local areas have to offer. With the Tatton Park Antiques and Fine Art Show, the RHS Flower Show & much more, there is something for everyone