30893 http://careers.rbhmanagement.com/job-details.aspx?jobid=30893 false

Meeting and Events Coordinator - Holiday Inn Brentford Lock Holiday Inn Brentford Lock, Commerce Road, Brentford, Brentford, Middlesex, TW8 8GA

Meeting and Events Coordinator

At Holiday Inn Brentford Lock we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

Due to the success of our hotel, we are restructuring our meeting and events department.

The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 133 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept.  With good transport links, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes’ walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.

With the largest banquet facilities in our portfolio with 12,500 sq. ft., we were awarded in 2016 a Gold accreditation for overall satisfaction by BDRC, ranking us in the top 10 in the UK.

We are currently looking for a motivated, professional individual with personality and passion to join our winning team.

An exciting opportunity has arisen for a full-time Meeting and Events Coordinator to join an amazing team, reporting to the Sales Manager. As Meeting and Events Coordinator, you will be very commercially savvy, passionate about exceeding customers’ expectations, enthusiastic, positive and motivated to continually develop services levels.  You will have had previous experience of driving sales activities for meeting space through strategic planning and client engagement within a branded hotel and or large Meetings and Events venue. The successfully recruited Meeting and Events Coordinator will have excellent interpersonal skills and the gravitas to become an integral part of our team. You will be required to be super sales individual whilst being responsible for driving revenue through accommodation, meetings & events and have supported sales activities within Food and Beverage.

As Meeting and Events Coordinator, you must be self-motivated, smart, presentable and courteous with a welcoming personality. Organised, able to multitask and show initiative with an eye for details. The role also requires excellent interpersonal skills to handle guest complaints and providing departmental performance.

This is a hands-on role leading the events and ensuring all meetings run smoothly.

Your key areas of responsibility will include:

  • Professionally respond to customer enquiries via email, telephone and face to face contact, negotiate and coordinate with events suppliers.
  • Prepare accurate client invoices and contracts in a timely manner pre and post event.
  • Conduct show rounds and provide client hospitality.
  • Promote the facilities to prospective external clients by demonstrating an in-depth knowledge of the products on offer
  • Generate leads by networking existing accounts, both current and lapsed, to develop new business
  • Coordinate event details for corporate and private functions including lunches, seated dinners, receptions, meetings, conferences, ceremonial occasion and weddings.

The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. It is a fantastic opportunity for an amicable professional who likes to be helpful. You will be able to maintain a positive and calm outlook regardless of what challenges the shift might bring, and able to make the right decision. Experience within a similar environment is preferable; however, we are looking for an individual with the right attitude rather than experience and will give you the tools to ensure you will be successful in your role.

If you are interested in joining a winning team where you are an empowered to be yourself at work, we would love to hear from you.

What’s In It For You?

People love to work with RBH Hotels because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RBH Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.


Holiday Inn Brentford Lock
Commerce Road, Brentford, Brentford, Middlesex, TW8 8GA

  • Job Ref RBH5461
  • Branch Holiday Inn Brentford Lock
  • Location Holiday Inn Brentford Lock, London
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 40 hours per week
  • Posted date 16/05/2019
  • Closing date 18/06/2019

Enjoy a warm welcome and excellent transport links at the Holiday Inn London-Brentford Lock. Holiday Inn value and comfort come as standard, of course, plus you get the chance to discover our revolutionary Open Lobby concept. It’s a brand new take on the hotel lobby - a place where you can eat, drink, meet and work; really wind down and have fun. It’s about being able to do what you want when you want.

Overlooking the scenic waterways of the Grand Union Canal, the Holiday Inn London-Brentford Lock is the perfect spot whether you’re working or travelling for fun, with Kew Gardens and Richmond close by.

Guests are just a 20 minutes’ drive from London Heathrow and the hotel has purpose built meeting rooms with space for up to 600 delegates and an on site MiniGym.