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General Manager Mercure Bristol Holland House Hotel, Redcliffe Hill, Bristol, Bristol, BS1 6SQ

At RBH we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. 

The Exciting Opportunity

We are searching for an experienced General Manager to lead the Mercure Bristol Holland House Hotel. Reporting to the Divisional Director, you will focus on the delivery of exceptional guest service and will have a strong influence on the commercial performance of the business.

As General Manager you will excel in your knowledge of the local corporate and leisure market to achieve sales in a competitive environment. Maximising revenue, managing occupancy and driving growth in MICE, rooms, spa and food & beverage will be your strengths.

You will be an ambassador for the guest journey and lead the team within RBH values and brand service behaviours to ensure they are delivered consistently in a professional and friendly environment.

You will be innovative, reactive to changing business demands and drive exceptional performance across the key indicators of profit, people and RGI.

Where Will You Be Working?

The spectacular 4-star Mercure Bristol Holland House Hotel & Spa with 275 spacious and contemporary bedrooms, 12 conference rooms on a dedicated events floor, Urban Bar & Kitchen, large indoor heated pool, fitness suite and spa, good transport links and onsite parking.

What Are We Looking For?

We’re looking for a leader who can demonstrate RESULTS! You will need to be a vibrant individual who can bring unique and original ideas.

You must be able to demonstrate a hunger for new business, deliver exceptional guest service and a keen eye for efficiencies. You must be an inspirational leader with a proven track record of developing teams and growing talent within a branded, busy hotel environment.

What’s In It For You?

People love to work with RBH because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes; 

  • Annual incentive bonus
  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Private Healthcare plans and Insurance plans (just in case)
  • Pension 

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Mercure Bristol Holland House Hotel
Redcliffe Hill, Bristol, Bristol, BS1 6SQ

  • Job Ref RBH4487
  • Branch Mercure Bristol Holland House Hotel
  • Location Mercure Bristol Holland House Hotel, Bristol
  • Salary/Benefits Competitive salary plus great benefits
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 40
  • Posted date 12/11/2018
  • Closing date 14/12/2018

Stylish 4-star hotel ideal for a family break or business.

Mercure Bristol Holland House Hotel & Spa is located in the heart of Bristol's business district and just moments from the Harbourside.

The 275 bedroom hotel boasts a fitness suite, indoor heated pool, spa and beauty salon, free car parking and free WiFi.

Its 12 private function rooms can accommodate up to 220 delegates and it is home to the popular Urban Bar & Kitchen.