29128 http://careers.rbhmanagement.com/job-details.aspx?jobid=29128 false

Full Time Receptionist The Whitehouse Worcester Hotel, Foregate Street, Worcester, Worcestershire, WR1 1EA

At the Worcester Whitehouse Hotel we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of full time Receptionist has become available at the Worcester Whitehouse Hotel, Worcester WR1 1EA. Reporting into the Head Receptionist, you will provide a reception service to guests for enquiries, reservations, arrival and departure, accounts and cash handling, communication systems, related administration and other customer assistance, to standards specified by the hotel and department, adhering to company and statutory regulations.


Key job responsibilities are to assist the Head Receptionist in the effective customer service, administration of the food and beverage service operation and supporting services to the specified standards of the hotel and department, adhering to company and statutory regulations. Use of Brilliant PMS would be an advantage but not essential.

The successful applicant for this role will deliver excellent customer service, have a positive ‘can do’ attitude, be willing to learn and show that they care.

Where Will You Be Working?

The Worcester Whitehouse Hotel is considered the premier hotel found right in the heart of the historic city centre of Worcester, it offers quintessential English charm with modern convenience; located opposite Foregate Street Station, within walking distance of the shops, bars and central attractions close to the beautiful Worcester Cathedral, River Severn, the county cricket ground and race course. It is near the Malvern Hills and the Cotswolds and with easy access from junctions 6 and 7 of the M5.

There are 84 en-suite bedrooms, 50 seat brasserie, conference and event facilities for up to 120 delegates and a leisure club with indoor pool, sauna, steam room, whirl pool and fully equipped gymnasium 

We pride ourselves on investing in our people and delivering outstanding customer service.


What’s In It For You?

People love to work with RBH Hospitality Management because…

We focus on health, wellbeing and our communities

Our people are truly engaged at work

There’s open, clear communication from the top

We’ve got great career development opportunities

There’s a culture of transformation and innovation 

We will give you opportunities to learn new skills and grow your career

The salary meets the National Minimum/Living Wage

You will receive a benefits package that includes;

Discounted hotel room rates for you AND your friends and family that will make you really popular!

Incentive programmes

Money off high street retailers

Flexible working arrangements because we know your life comes first

Free meals on duty 

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience in a similar role is preferable but full training is provided.

The Bigger Picture

The Worcester Whitehouse Hotel is managed by RBH Hospitality Management; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH Hospitality Management we stand out from our peers, transforming hotels to perform exceptionally. 

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

The Whitehouse Worcester Hotel
Foregate Street, Worcester, Worcestershire, WR1 1EA

  • Job Ref RBH5347
  • Branch The Whitehouse Worcester Hotel
  • Location The Whitehouse Worcester Hotel, Worcester
  • Salary/Benefits Meets National Minimum/Living Wage
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 5 days over 7, between 7.00am to11.00pm
  • Hours per week 35 hours per week
  • Posted date 15/04/2019
  • Closing date 17/05/2019

About The Whitehouse Worcester Hotel

The premier hotel right in the heart of the historic city centre of Worcester, Worcester Whitehouse Hotel offers quintessential English charm with modern convenience. Stay at our hotel and revel in the magnificent sight of the beautiful Worcester Cathedral, as it rises majestically above the River Severn. Our hotel accommodation is ideally located for all this cosmopolitan city has to offer. We are adjacent to Foregate Street Station and within walking distance of the shops, bars and central attractions. Our hotel is near the Malvern Hills and the Cotswolds and with easy access from the M5. We boast 84 en-suite bedrooms, conference and event facilities for up to 120 delegates.