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Food and Beverage Supervisor/Open Lobby - Holiday Inn Brentford Lock Holiday Inn Brentford Lock, Commerce Road, Brentford, Brentford, Middlesex, TW8 8GA

Food and Beverage Supervisor

At Holiday Inn Brentford Lock we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 133 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept.  With good transport links, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes’ walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 98%.

With the largest banquet facilities in our portfolio with 12,500 sq. ft., we were awarded in 2016 a Gold accreditation for overall satisfaction by BDRC, ranking us in the top 10 in the UK.

We are currently looking for a motivated, professional individual with personality and passion to join our winning team.

An exciting opportunity has arisen for a full-time Food and Beverage Supervisor to join an amazing team, reporting to the Food and Beverage Manager. As Food and Beverage Supervisor, you will be responsible for the food and beverage operation, overseeing the restaurant, bar and conference and banqueting departments. You will ensure the smooth running of the Food and Beverage department, as well as serving guests with the Food and Beverage department. You will also maximise guest satisfaction and food and beverage profitability. You will lead, motivate and inspire your team in meeting and exceed guest expectations. We are looking for an energetic and highly motivated individual with proven experience within the hotel industry. On every occasion, the Food and Beverage Supervisor is a key member of our food and beverage team. The successfully recruited Food and Beverage Supervisor will have had previous experience within the same capacity role. Able to run weddings and events and all aspects of the food service.

As Food and Beverage Supervisor you must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team by example. The role requires excellent interpersonal skills to handle guest complaints and providing departmental performance.

Your key areas of responsibility will include:

  • Ensure the smooth running of the food and beverage department
  • Supervise the activities of all food and beverage team members ensuring they are all aware of their responsibilities and are performing all duties to a consistently high standard.
  • Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively.
  • Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
  • Training and co-operating with colleagues to enhance the guest experience at all times.
  • Ensure all cash, charge, float and till procedures are carried out in accordance with the Company policy.
  • Ensuring all ordering stock control is completed in a timely manner
  • Taking ownership to correct sub-performers through progressive communications whilst creating a healthy and energetic working environment.
  • Making sure the department follows all the health and safety procedures.

The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. Has an excellent customer focus, organisation and methodical approach is paramount with this role in order for the team and hotel to be successful. Experience within a similar environment is preferable.

If you are the Food and Beverage Supervisor we are looking for and passionate about hospitality and dedicated to achieving standards of service excellence, then please send your CV today and join our winning team.  


What’s In It For You?

People love to work with Redefine BDL Hotels because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension


The Bigger Picture

With a real focus on performance, people, quality, profit and communities at Redefine|BDL we transform hotels.

Redefine|BDL Hotels is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.









Holiday Inn Brentford Lock
Commerce Road, Brentford, Brentford, Middlesex, TW8 8GA

  • Job Ref RBH1921
  • Branch Holiday Inn Brentford Lock
  • Location Holiday Inn Brentford Lock, London
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 40 hours per week
  • Posted date 13/02/2018
  • Closing date 15/03/2018

Enjoy a warm welcome and excellent transport links at the Holiday Inn London-Brentford Lock. Holiday Inn value and comfort come as standard, of course, plus you get the chance to discover our revolutionary Open Lobby concept. It’s a brand new take on the hotel lobby - a place where you can eat, drink, meet and work; really wind down and have fun. It’s about being able to do what you want when you want.

Overlooking the scenic waterways of the Grand Union Canal, the Holiday Inn London-Brentford Lock is the perfect spot whether you’re working or travelling for fun, with Kew Gardens and Richmond close by.

Guests are just a 20 minutes’ drive from London Heathrow and the hotel has purpose built meeting rooms with space for up to 600 delegates and an on site MiniGym.