23734 http://careers.rbhmanagement.com/job-details.aspx?jobid=23734 false

Director of Sales Holiday Inn Brentford Lock, Commerce Road, Brentford, Brentford, Middlesex, TW8 8GA

At Holiday Inn Brentford Lock we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 133 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept.  With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes’ walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.

We are currently looking for a motivated, professional individual with personality and passion to join our winning team

The Exciting Opportunity


The position of Director of Sales has become available at the Holiday Inn Brentford Lock. The successful applicant will be reporting into the General Manager and will support the hotel’s sales function and proactively drive the sales of all the hotel facilities, outlets and room segments in agreement with the General Manager and the Group / Area Director of Sales.

This role focuses on establishing and managing local and national commercial accounts; driving social banqueting and events and traffic to the restaurants, bars, generating residential and day conference and meeting business. The position shares responsibility for achieving revenue budget, RGI target, customer satisfaction through quality, employee engagement and net operating profit across all segments. The position is part of the Senior Leadership team within the hotel and works closely with the Revenue Manager to take full ownership of the below responsibilities.

Your key areas of responsibility will include:

  • Researches market intelligence and in conjunction with the revenue team, evaluates and makes decisions based upon market trends and changes to remain competitive.
  • Researches competitors’ sales strategies to identify growth opportunity in TRevPAR to increase market share.
  • Follows up, develops and converts leads and enquiries; records all data, via hotel PMS and Salesforce.com
  • Is able to meet clients, show and sell the hotels facilities over a 7-day period, as required by clients and the needs of the sales department.
  • Assists in the development of Sales & Marketing goals and strategies, with alignment to hotel business plan. Ensures sales and marketing goals are met for both self and the rest of the team

Due to the nature of our business this is by no means a complete listing of the responsibilities of the role and you may be asked to complete other duties as a result of a business need.

What are we looking for?

An individual with:

  • Excellent communication and presentation skills and mentoring skills
  • Ability to work across all brand partners effectively influencing General Managers and Divisional Directors, and Senior Management
  • Knowledge of all market segments and total sales revenues to support hotels
  • Experience of working with a global hotel brand and deliver strategies
  • Strong customer relationship management skills and ability to negotiate
  • Knowledge of revenue management and account profitability, RFP and systems
  • Strong organisational skills, effective decision-making skills and problem solving skills
  • Financial management skills and commercial knowledge delivering budgeted figures
  • Ability to support, develop and implement successful sales and marketing strategies

What’s in it for you?

People love to work with RBH Hotels because…

  • We focus on health, well-being and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you and your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

Holiday Inn Brentford Lock is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Holiday Inn Brentford Lock
Commerce Road, Brentford, Brentford, Middlesex, TW8 8GA

  • Job Ref RBH4771
  • Branch Holiday Inn Brentford Lock
  • Location Holiday Inn Brentford Lock, London
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 40
  • Posted date 04/01/2019
  • Closing date 06/02/2019

Enjoy a warm welcome and excellent transport links at the Holiday Inn London-Brentford Lock. Holiday Inn value and comfort come as standard, of course, plus you get the chance to discover our revolutionary Open Lobby concept. It’s a brand new take on the hotel lobby - a place where you can eat, drink, meet and work; really wind down and have fun. It’s about being able to do what you want when you want.

Overlooking the scenic waterways of the Grand Union Canal, the Holiday Inn London-Brentford Lock is the perfect spot whether you’re working or travelling for fun, with Kew Gardens and Richmond close by.

Guests are just a 20 minutes’ drive from London Heathrow and the hotel has purpose built meeting rooms with space for up to 600 delegates and an on site MiniGym.