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** New Hotel Opening ** - Reservation Coordinator- Hilton Aberdeen TECA (The Event Complex Aberdeen) Hilton Aberdeen

The Exciting Opportunity

We are holding an OPEN DAY for HILTON ABERDEEN TECA on the 24th of April 2019. If you are interested, we will be waiting for you in the newly renovated MUSIC HALL on UNION STREET, Aberdeen. We will be there from 13:00 till 20:00, so you can come whenever suits you. Please if you decide to come along, bring your proof of eligibility to work in UK and your CV!

We are looking forward to meeting you!

We are currently looking for exceptional candidates to join us in the role of Reservation Coordinator at the newly built Hilton Aberdeen TECA.  Reporting into the Reservations Manager, You will need to ensure that all procedures within the Reservations Department are carried out smoothly and efficiently, by handling all reservations enquiries and bookings in the correct and professional manner.

ONQPM knowledge would be an advantage but it is not required as all training will be provided.


  • Ensure the house figures are prepared for the daily morning meeting and in the absence of the Reservations Manager, present the figures at the meeting.
  • Liaise with Reception on any non-arrivals from the previous night and action accordingly.
  • To deal with all telephone enquiries in a polite, courteous manner in line with company standards.
  • To ensure all enquiries are responded to promptly and to convert enquiries into confirmed bookings.
  • To pass on any new business enquiries/leads or relevant information to the Sales Department.
  • To have a full understanding yourself and assist the team’s understanding of all rates, packages and special promotions ensuring that the Hotel’s terms of business are adhered to.
  • To have a full understanding of all room types, location, views, configurations and hotel facilities.
  • To directly input and monitor all reservations into the Hotel computer system, ensuring all information is correct and up to date.
  • To ensure all internet/CRO bookings are checked against summary sheets to ensure accuracy.
  • To assist with the development and hospitality of local corporate accounts.
  • To perform spot checks to ensure correct data input by the reservations team.
  • To highlight and manage any key dates in the next 3 months, prioritising group chases to maximise occupancy and rate.
  • To liaise with the Events Department Manager to ensure the smooth running of the Sales/Events Office.
  • To inform the Front Office Manage of any unusual, important or VIP bookings at the initial booking stage and alert all relevant departments that may be affected by the booking
  • To deal with cancellations and amendments in accordance with company procedures.
  • To have knowledge of the local area, tourist information and other hotels within the area.


Where Will You Be Working?

 Your new role of Reservation Coordinator will see you working in the newly built Hilton Aberdeen on the site of The Event Complex Aberdeen (TECA). 


 This role will be one of the new appointments for the brand new 200 bedroom Hilton in Aberdeen, which is scheduled to open summer 2019. The hotel, which will form part of The Event Complex Aberdeen (TECA), will include an executive lounge and up to 10 meeting rooms of variable sizes along with a cocktail bar, two very stylish speciality restaurants, fitness centre and wet leisure and spa facilities.


The multi-million pound project, which is being delivered by Aberdeen City Council and its development partner, Henry Boot Developments, and being constructed by Robertson, will provide a new world-class facility for Scotland. The 12,500-capacity arena will host major events including, conferences, exhibitions and music concerts.  The new facility is expected to contribute an additional 4.5 million visitors, £113 million of visitor spend and £63m net GVA to the Scottish economy.  It will also result in the creation of 352 full-time-equivalent permanent positions by year 10 of operations. 


What Are We Looking For?

We’re looking for an individual who has;

  • A great personality and be genuine, approachable, attentive and instinctive
  • A proven track record in a similar role
  • Strong training and development skills so you can share your skills with others.
  • Excellent communication skills
  • A desire to be “the best” with high standards;
  • Ability to effectively manage and motivate the individuals within your team to support them in achievement of their personal development goals.
  • Good proven organisation and planning skills gained through previous experience

What’s In It For You?

People love to work with RBH because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  •  There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!


  • Job Ref RBH5367
  • Branch Hilton Aberdeen
  • Location Aberdeen
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 40
  • Posted date 18/04/2019
  • Closing date 02/06/2019